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Is everything online in stock? No. The items listed online are the titles that should be available to us. There are over 20,000 different items, and there would be no way to keep everything in stock. We do keep many best selling titles and some new releases in stock. We order product from our suppliers daily, and we are constantly receiving product. Whatever you order from us, we turn around and order the prdouct for you. How long does it take once I place my order? It depends what you order. Orders normally take 2-8 weeks to process. How do I check the status of my online order? Go to the CUSTOMER SERVICE link located on the left-hand side of the website. Enter your email address and password. What if I don't have a password? If you have ordered before online before and did not choose a password, you can email us and we can assign a password to you. If you have not ordered online, you would not have a password yet. Proceed with the checkout option, and you will be asked if you want to choose a password. What does it mean when the status is 'Back-Ordered'? It means that we have received your order but our suppliers are currently out of stock on the particular item(s) that you ordered. Your order may take a bit longer to fill. What does it mean when an item states 'Special Order'? A special order item may take longer to obtain than other titles, depending on what the item is and where it comes from. Certain shirts that we offer are not kept in stock but are available to us, and are listed as 'special order'. We would order those shirts from our supplier with our next regular order. Any shirt offered in size Medium is also a special order. Japanese import CDs are not titles we keep in stock. While our supplier does stock imports, the law of supply and demand does apply and he may be out of stock on any given title for a day, a week, or a month. When do you change the status page? When an order has been charged and processed, we update the status page to indicate this information, as well as sending you an email to inform you that the order has been processed. That is...provided you have given us a valid email address and your mailbox is not full, and we are not considered 'spam' or 'junk mail'. Specific information to your order may be posted online as well. Also, once we receive an order, it may take a few days before the status page is updated, as this is done manually. Why is my order 'On Hold'? An order will be put on hold for several reasons: If your creditcard is not valid, if the creditcar has expired; if you do not provide a valid email address or phone number, if the billing information provided does not match what the creditcard company has on file. If your order status says 'On Hold', you need to contact us, otherwise the order will automatically be cancelled. Why did I receive an email from UPS? If your order is shipped by UPS and we have your email address, we provide UPS with the email address. This automatically generates an email to you with the tracking information for your package. You can follow the progress of it and/or know when the package is scheduled for delivery. You can track UPS packages on their website at: www.ups.com. What is the 'Notes' section when I checkout? This is the place where you can add any comments, questions, special shipping instructions, etc. It's better to include this information with your order instead of a separate email. That way all the information is in one place, and easier to keep track of. How often is the website updated? We are constantly working on the site. We update as needed, which is often a daily task. How do I get a printed catalog? Printed catalogs are available for $3.00, or FREE with any order. If you are in Canada or overseas, catalogs are $5.00 (U.S. Currency only). Do you offer a RUSH service on shipments? Normally we do not. You would have to contact us for RUSH service rates and turn-around time. We do offer this service around the holidays, but it's on an individual basis, and again, you would need to contact us to authorize any additional fees. What are the shipping/handling rates if I am overseas?Shipping/handling rates for overseas customers can be found on the CUSTOMER SERVICE page. These are estimates based on the items you order. You can email us if you have further questions. Registration/Insurance is an option that is available for an additional $11.00. If you want your order registered/insured, please include this information in the 'Notes' section when you checkout. We are not responsible for lost or stolen packages that are uninsured/unregistered. Why wasn't my creditcard charged / when will it be charged? When you place an order online, your creditcard is NOT automatically charged. Your creditcard will be charged when your order is filled/ready to ship. If you are a new customer, or ordering vinyl / special order items, we may "pre-charge" your account and put the funds on hold (for 30 days). We do not ship anything unless your creditcard has been approved. If you've received a tracking number, your order is on it's way to you and has already been processed. Are there any fees for cancelling an order? Sometimes, yes. If you've placed an order with our company, we assume you are placing it in good faith. We in turn order the product for you. If you decide that you want to cancel the order after the product has been ordered for you or is in stock, we may not be able to do so, and/or you may be subject to cancellation fees. This is decided on a case by case basis. We cannot return product to our suppliers, so we are, theoretically, stuck with the product. All Special Order items are Non-Cancellable, and you will be charged the full amount of the item(s). If you've ordered by creditcard, fees may be charged to your account, and your account with us may be suspended. We also may not accept future creditcard orders from you. Please contact us if you have further questions. Do you keep vinyl in stock? No. All vinyl titles are Special Order items. These are Non-Cancellable and Non-Returnable. Why wasn't my order processed? If you do not provide a valid email address and/or phone number, we will not proceed with your order. The T-shirt I ordered wasn't as listed online. Can I return it? We offer over 300 different designs on our website. The sizing, availability & back design are constantly changing, and it's difficult to keep up with. Our supplier may change the back design without notifying us. It's virtually impossible for us to keep up with the information. You can always check with us in advance if you have questions about a specific shirt, size, or design. Please be aware of this. If you need to return a shirt, please contact us & we will try & work something out.
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Frequently Asked Questions (FAQs)